Bwell Now
Frequently Asked Questions
Welcome to the Bwell Now FAQ page – your go-to source for frequently-asked questions about Bwell Now, Bwell Now Credit and important information on how life events affect your credit as a whole. Scroll down to find answers to common customers queries like: “How do I increase my Bwell Now Credit Limit?”, “How does Bwell Now impact my credit score?”, “Does Bwell Now report to credit bureaus?” and many more.
Credit Score
Does Bwell Now report to credit bureaus? Can Bwell Now Credit improve my credit score? How can I use my Bwell Now Credit to fix my bad credit score? Can Bwell Now Credit negatively affect my credit score? I want to understand credit better. What can affect my score?Bwell Now Credit
What is your Bwell Now Credit plan? How do I create a Credit account? What are possible responses to my request for Bwell Now Credit? How does Bwell Now Credit differ from layaway? My catalog said I was approved for a certain amount; why couldn’t I buy a certain product right away? How can I increase my Bwell Now Credit amount?Billing & Payments
How does billing work? How do I make a payment? How do I pay my Bwell Now bill online?General
How do I contact Customer Service? How do I log into my account? How do I find order status information? How do I change or cancel my order? How can I remove my name from your catalog mailing list? How do I return an item? How do I request a Bwell Now Catalog? Does Bwell Now offer Free Shipping? Does Bwell Now offer Coupon Codes? What is your guarantee return policy? Sales and Use Tax Notices Is your site secure? How do I find more information about Bwell Now?Credit Score
Does Bwell Now report to credit bureaus?
Bwell Now reports information regarding its open, active accounts. Information reported includes all relevant historical information, including the account open date and the complete payment history. On-time payments to your Bwell Now Credit account are an effective way to build a strong credit report and improve your credit score.
Return to topCan Bwell Now Credit improve my credit score?
An open, active Bwell Now Credit account—with a history of consistent, timely payments—will help to improve the credit score of most consumers. Credit scoring is a complex procedure that is based on many factors, so we can’t guarantee that all consumers will see an improvement in their credit score, particularly right after the account is opened.
Return to topHow can I use my Bwell Now Credit to fix my bad credit score?
The only way to fix a poor credit score based on less-than-stellar previous performance is to establish new accounts, use them responsibly, and make regular, timely payments. In short, replace the old, bad account histories with newer, good ones. Remember—regular, timely payments are the key!
If you don’t have a credit history, Bwell Now is a great place to begin building one. Low monthly payments and a wide variety of products mean you can purchase things you want, make your payments on a consistent basis, and begin building a positive credit history—and you will qualify for limit increases from Bwell Now, too!
Return to topCan Bwell Now Credit negatively affect my credit score?
Consistent, timely payments are the key to building a positive credit history. Therefore, having an open account of any type that has a history of delinquency and missed payments will almost certainly have a negative impact on your credit score. Beyond that, credit scoring is a complex process that is based on many factors, so it is difficult to say with certainty what impact any single factor will have on any given consumer’s credit score. It is highly unlikely, however, that having a revolving line of credit in good standing with a company like Bwell Now will adversely affect your credit score.
Return to topI want to understand credit better. What can affect my score?
If you have you questions about your credit score or how to improve it, we suggest reviewing the Wards Credit Education Guide, developed in collaboration with Experian:
Credit Education: How to Improve and Maintain Your Credit Divorce, Debt & Credit: What You Need to Know Repossession: How Does Repossession Affect Your Credit Score Bankruptcy: How to Rebuild Credit After Filing for Bankruptcy Credit Fraud: How to Repair Credit and Prevent Fraud from Happening Social Security Disability: How to Safely File for Personal Loans Getting a Safe Loan and Credit on Disability Death of a Loved One: How does Their Credit & Debt Affect You? Return to topBwell Now Credit
What is your Bwell Now Credit plan?
BWELL NOW® CREDIT MAKES ORDERING EASY.
To apply, select the Bwell Now® Credit payment option when you place your first order. Our credit department will contact you if we need additional information.
| Minimum Monthly Payment | Highest New Balance |
|---|---|
| $10 | $100 |
| $20 | $200 |
| $25 | $400 |
| $30 | $600 |
| $35 | $1,000 |
| $40 | $1,200 |
| $45 | $1,350 |
| $50 | $1,500 |
| $55 | $1,650 |
| $60 | $1,800 |
| $65 | $1,950 |
| $70 | $2,100 |
| $75 | $2,250 |
| $80 | $2,400 |
| $85 | $2,550 |
| $90 | $2,700 |
| $95 | $2,850 |
| $100 | $3,000 |
| $105 | $3,150 |
We cannot extend the Bwell Now® Credit offer to persons who do not reside within the USA, US territories, or at APO and FPO addresses.
For terms of your convenient and affordable credit plan, please click here.
Return to topHow do I create a Credit account?
Just place your first order to create your own Bwell Now® account.
During the check out process of your first order, (at Step 3: Payment Method) choose the "Open a new Bwell Now® Credit Account option".
Next, enter either your EZ Code (from the back cover of your catalog) or your social security number (our website is secure). Accept the terms and conditions, and continue checking out.
NOTE: Orders may be subject to final approval. Our Credit Department will contact you if they have any questions.
To view the credit terms, click here.
Return to topWhat are possible responses to my request for Bwell Now Credit?
Approved – your request for credit is granted and your order will be shipped as quickly as possible.
Declined – we will not ship your order without payment in full.
Declined credit is generally due to one of the following:
- Non payment of a previous Bwell Now Credit account
- A fraud alert or other restriction on a credit report that does not allow credit to be extended
- No information returned from the credit bureau
Down Payment Required – this means we believe you could be a good credit customer, but we would like you to pay some portion of your order total prior to shipment.
Down payments are generally requested because:
- There is some issue with your previous credit performance
- Limited previous credit history
- Your order is large enough that we are only willing to extend credit for a part of the total
Once your application has been approved or you make the requested down payment, your order is shipped as quickly as possible, and the order total is charged to your new account.
Return to topHow does Bwell Now Credit differ from layaway?
The biggest difference between Bwell Now Credit
and traditional layaway programs is that you get what you want and need now—no waiting.
With Bwell Now Credit:
- There are no extra fees to open your account
- No minimum order requirements
- You can make easy payments from home (online, phone or mail-in)
- Bwell Now delivers to your door—no trips to a pick-up desk
My catalog said I was approved for a certain amount; why couldn’t I buy a certain product right away?
Bwell Now may not approve your request for credit in the full amount for a number of reasons. If we are requesting payment in full, it means we have found a significant issue with your request, including:
- Non payment of a previous Bwell Now Credit account
- A fraud alert or other restriction on a credit report that does not allow credit to be extended
- An inability to verify your identity
If we have asked you to pay some portion of your order total prior to shipment it is generally because:
- You have exceeded your pre-approved credit limit
- You have a payment issue with an affiliated company
How can I increase my Bwell Now Credit amount?
Bwell Now routinely reviews the in-company payment performance and external credit history of its open, active accounts to determine which ones may qualify for a credit-limit increase (this process does not have an impact on your credit score). Regular, timely payments on your Bwell Now account – and all other accounts – are the key to qualifying for a limit increase.
Return to topBilling & Payments
How does billing work?
Your first monthly billing statement is prepared and sent out within five days of shipping your order. The due date for your account is established by the date of your first billing statement—your payment will be due on the same date each month, beginning approximately 30 days after your first statement is printed.
Return to topHow do I make a payment?
See below for detailed instructions on paying your bill online, by phone or mail.
We accept MasterCard, Visa, American Express, Discover Card, debit cards or eligible bank account withdrawals.
Online Payments
Paying online is free and secure.
- You can make a payment right from your My Account homepage. Just click here or click on My Account at the top of any page on BwellNow.com and then log in. If you're new to My Account, it's easy to sign up (you will be asked to enter your account number—which is listed on your monthly statement).
- Recent order totals may not be reflected in the balance shown until they are ready to ship, so your account may show a zero balance even though your order is pending. You will have the option of making a payment online as soon as your order has been processed.
- Payments submitted online must be a minimum of $5.00.
- Payments made online before 5 p.m. CT on business days will be applied to your account the same day. Payments submitted on holidays or after 5 p.m. CT will be applied to your account the following business day. Payments are processed in 2-3 business days.
Pay by Phone
Call 866-426-6252 to make payments by phone.
Mail Your Payment
Mail payments to:
Bwell Now
PO Box 2825
Monroe, WI 53566-8031
How do I enter shipping information during checkout?
Add all the items to the shopping cart. During Step 2 (Shipping) add the ship to address or multiple addresses:
To Ship to Your Address:
- Enter or select your address.
- Select shipping method and delivery date
To Ship to Another Recipient:
- Select Add New
- Enter the shipping address
- Select Shipping Method and delivery date
To Ship to Multiple Addresses:
- Click on Ship to Multiple Addresses
-
Under each item shipping to someone different than the previous item
- Click on Add New
- Enter the shipping address
- Click on Continue
- Add a gift message, if applicable
- Choose a Shipping Method and Delivery Date
How do I pay my Bwell Now bill online?
To pay your Bwell Now bill online, simply visit the My Account Login page. Under Returning Customers, enter your email and password to access your account.
Return to topGeneral
How do I contact Customer Service?
Email Us:
Click Email Us and include details about your request or
concern. To safeguard your privacy, we ask you to please never include bank account numbers or credit card
numbers in email correspondence.
Call Us:
At 866-426-6252 from 8:00 a.m. to midnight (Central time), Monday through Friday
Write Us:
Bwell Now Customer Service
1112 7th Avenue
Monroe, WI 53566-1364
How do I log into my account?
To access your account information, pay bills online and more, click on Account Status or go to the right
top of the page, hover over "My Account", click Sign In, and enter the email address and password you
previously registered with.
If you have not previously registered, click on "Create an Account" and fill in the required fields.
How do I find order status information?
“Due to weather issues, our delivery partners (USPS, FedEx) are expecting deliveries may take an extra 1 to
2 days. You are welcome to check your order status online as it is the most up to date information
available at this time and our agents don’t have any additional information. We’re doing all we can to make
sure your orders are shipped and delivered as quickly as possible.”
Check your order status by using one of these methods:
-
Hover over "My Accounts" and select "Order Status" from the dropdown menu on BwellNow.com. Enter your order number*.
or - Click "My Account" at the top of any page on BwellNow.com. Sign in using the email address and password associated with your account. Your My Account Summary Page displays the most recent order status. If the order you are looking for is not shown you may need to enter your account number (found on your account statement). You can also select "Orders", then select "Order History" to view all your past orders.
If you don't see an order listed, you can search for it by filling in the boxes on the Order History page.
Enter the order number*.
The Order History page will indicate if a specific order has shipped, the date it shipped, the carrier and
a link to the tracking information, if available (not all shippers provide tracking).
*How to Find Your Order Number:
Internet Orders: A notification email containing your order number is sent after you place your order
online. If you can't find that email, check your junk email folder.
Phone Orders: The Customer Service Representative will provide you with an order number at the end of your
phone call.
Mail Orders: You may receive a written confirmation of your order that will include your order number.
To obtain your order number from customer service, Email Us
or you may call us at 866-426-6252.
Please allow 7-10 business days for standard delivery, 3-4 business days for Expedited delivery, and 1-2
business days for Express delivery. This applies only to in-stock items on approved orders shipped within
the Continental U.S.
Items ordered together will not always ship together.
If you haven't received your order 7-10 business days after your order has shipped, log in (using one of
the methods listed above), Email Us (using the tab
above) or call us at 866-426-6252.
How do I change or cancel my order?
To cancel unshipped items or your entire order:
- If you have a My Account log in Account Status
-
If you do not have a My Account log in:
- Via desktop, hover over the My Account link and select Order Status or click here
- Via mobile device, select the menu and select Order Status.
-
Enter your order number, last name and billing ZIP code. Look for the Cancel Order or Cancel Item buttons. If you are unable to find the Cancel button, simply call 866-426-6252 or Email Us, provide the order number and tell us what you'd like to change. You cannot change or cancel an order that has already shipped.
Please allow 4 - 6 weeks for us to process your refund via your original form of payment.
Return to topHow can I remove my name from your catalog mailing list?
We may permit reputable companies to send catalogs to our customers. If you prefer not to receive such mailings, call 866-426-6252 with the information on your current mailing label. You may also Email Us with instructions to remove your name from our mailing list (be sure to include your full name and complete address).
Return to topHow do I return an item?
If you are not completely satisfied with your order, most items can be returned in the original packaging within 60 days of receipt for a full refund of the purchase price (excluding shipping and processing charges).
Wigs
Wigs can be returned for an exchange or refund within 30 days of receipt unless cut, taped, glued, or
altered in any way. Please include all the original packaging. Refunds will incur a restocking fee of 30%
of the retail price which will be deducted from your refund amount.
Questions?
If your order is incorrect or damaged, or you have any other questions, please contact Customer Service at
866-426-6252.
Please send returns to:
Bwell Now
Attn: Customer Returns
2000 Harrison Dr. Suite 100
Clinton, IA 52732-6676
When returning an item, use the original packaging and pack it securely. Please adequately insure your item
in case you need to make a claim with the carrier you choose for returning your item.
Include your order number and reason for return. We recommend keeping the receipt for 4 weeks.
It may take up to two billing cycles to see the credit for returned items on your paper billing statement.
You may also verify your returned item by checking your account status online. You will see a credit for
the item in 2-4 weeks after your return has been processed.
Do you have an electronics return?
Please note: Before returning or gifting any electronic device, it is recommended to perform a factory
reset so all personal information and data is removed. Please refer to the product manual or manufacturer
website for instructions.
How do I request a Bwell Now Catalog?
To get our latest catalog, visit Request a Catalog. You can also contact Customer Service at 866-426-6252 and one of our representatives will be happy to assist you.
Return to topDoes Bwell Now offer Free Shipping?
Occasionally Bwell Now may offer a special limited-time shipping promotion. To see all current online coupons, limited-time promotions and deals, visit our Coupon page. Simply click on the coupon you wish to use or apply the promo code at checkout (if needed) and your discount will be applied.
Return to topDoes Bwell Now offer Coupon Codes?
To see all current online coupons, limited-time promotions and deals, visit our Coupon page. Simply click on the coupon you wish to use or apply the promo code at checkout (if needed) and your discount will be applied.
Return to topWhat is your guarantee return policy?
If you are not completely satisfied with your order, most items can be returned in the original packaging within 60 days of receipt for a full refund of the purchase price (excluding shipping and processing charges).
Wigs
Wigs can be returned for an exchange or refund within 30 days of receipt unless cut, taped, glued, or
altered in any way. Please include all the original packaging. Refunds will incur a restocking fee of 30%
of the retail price which will be deducted from your refund amount.
Questions?
If your order is incorrect or damaged, or you have any other questions, please contact Customer Service by
email or by calling 866-426-6252. If you are emailing, please include your order number and reason for
return, and we'll reply with instructions for your return.
Do you have an electronics return?
Please note: Before returning or gifting any electronic device, it is recommended to perform a factory
reset so all personal information and data is removed. Please refer to the product manual or manufacturer
website for instructions.
Sales and Use Tax Notices
Dear Customer:
In order to be compliant with tax law, we are required to collect sales tax for most states. Due to the
complexity of multistate sales tax collection, we use Avalara Automated Tax Compliance Software to ensure
we are collecting and remitting accurate sales tax as required for each state.
When you place an order on our website, we estimate sales tax during the checkout process. After the order
has been placed, Avalara Automated Tax Compliance Software then tells us if the final tax amount needs to
be adjusted according to your state. For that reason, you may see a slightly different final sales tax
amount on your statement than is posted during checkout.
Except for the states listed below, we collect sales tax for all states.
-
We are not yet collecting sales tax for the following states, but may do so at any point in the future:
- Florida
- Missouri
-
There are a few states that do not collect sales tax at all:
- Alaska
- Delaware
- Montana
- New Hampshire
- Oregon
Is your site secure?
For your protection and peace of mind, the Bwell Now®, Inc. website utilizes the most up-to-date secure socket layer (SSL) technology for transmitting your credit card information over the Internet. Your credit card number, or your Social Security number, if you should choose to take advantage of our in-house Bwell Now® Credit plan, will be transmitted using the industry standard SSL technology. We also authenticate BwellNow.com by using DigiCert, Inc. SSL Certificate Services. This is your assurance that we are who we say we are.
For our policy on "cookies," please refer to our Privacy Policy.
Return to topHow do I find more information about Bwell Now?
For questions regarding your account or order status, credit and shipping information, gift certificates or privacy policy, visit our Customer Service page.
Return to top